 |
 |
Frequently Asked Questions:
How does the Original ToiBocks™ work? Can I get a new key if I lose mine? Can I get instructions if I lose mine? What does it show on my bill that I purchased? Will anyone be able to figure out what is in my package? What if I have a privacy question? Are children safe at ToiBocks.com? What is the status of my order? Why we are using Pay Pal? Why am I being redirected to PayPal for my credit card purchases? Do I need a PayPal account to buy a ToiBocks™? Is PayPal safe? Am I paying extra for PayPal? Why did I not receive a confirmation email? An Item is missing from my order upon delivery, what do I do? An item is damaged or defective, what should I do? How do I return an item? How do I change or cancel an order? How does the Original ToiBocks™ work? The instructions for the Original ToiBocks™ come with your shipment included in your packaging. Please refer to them for operating instructions. Can I get a new key if I lose mine? Absolutely! This is why it is so important to register your Original ToiBocks™! Just send an email via the Contact Us page and indicate "Need new key" in the message and we will make arrangements for you to order a new key. Keep in mind this policy is in place to protect ToiBocks consumers by only selling keys to people who have purchased an Original ToiBocks™. Can I get instructions if I lose mine? Absolutely! This is why it is so important to register your Original ToiBocks™! Just send an email via the Contact Us page and indicate "Need instructions" in the message and we will make arrangements for you to receive new instructions. Keep in mind this policy is in place to protect ToiBocks consumers by only revealing instructions to people who have purchased an Original ToiBocks™. What does it show on my bill that I purchased? The charge will show PAYPAL*TOIBOCKS, INC. Will anyone be able to figure out what is in my package? We ship your ToiBocks in a brown cardboard box. What if I have a privacy question? Please refer to our Privacy Policy page. Are children safe at ToiBocks.com? Although there is no adult content on our website, the products sold herein are intended for adults over the age of 18. When purchasing from ToiBocks.com you are indicating that you are over the age of 18 and any information given to ToiBocks.com about a third party is from a third party over the age of 18. What is the status of my order? When you order ships, ToiBocks will email you with a tracking number. You can confirm the date and method of shipment, an estimated date of arrival and a tracking number, if available. When you have a tracking number and choose USPS as your carrier you can track your package on the USPS self tracking page here Why we are using Pay Pal? Secure:
Why am I being redirected to PayPal for my credit card purchases? ToiBocks feels that using PayPal is safe, secure and allows most credit cards to be accepted for your purchase. Do I need a PayPal account to buy a ToiBocks? No, you do not need to create a PayPal account. If you have one, however, you have the advantage of paying for your ToiBocks from your PayPal balance. Is PayPal safe? Am I paying extra for PayPal? PayPal is one of the safest most convenient payment methods available. There is no charge for using PayPal. Why did I not receive a confirmation email? Since you are dealing directly with PayPal for your payment, you will need to contact them regarding this @ www.paypal.com. If you need assistance with this, please just contact us and we will be happy to assist you. An item is missing from my order upon delivery, what do I do? Sometimes, because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us and we will be happy to help you. An item is damaged or defective, what should I do? We are committed to your total shopping satisfaction. If an item you receive from ToiBocks.com does not meet your expectations, simply return it to us. Most merchandise can be returned to us by mail within 30 days of delivery. Shipping charges are not refundable unless you were sent an incorrect, damaged or defective product. In this event, contact us and we will issue you an RAN (Return Authorization Number). How do I return an item? Please refer to our return policy for more information. How do I change or cancel an order? In the event you need to change or cancel an order please email us via Contact Us and indicate that you want to change/cancel an order. For a faster response you can call us at (818)392-8558 9:00am-4:00pm P.S.T. (Pacific Standard Time U.S.) Items shipped before notification of cancellation is received will be refunded once the item is returned to us. |
 |
 |